Shipping Policy

01 At a Glance

02 Where We Ship

We currently ship within India only, to most serviceable pin codes across all states and union territories.

A small number of pin codes are not serviceable, or are serviceable only for prepaid orders, because of courier restrictions in remote, hilly, island and restricted-access areas. If your pin code cannot be served, the checkout will tell you, or our team will contact you and issue a full refund.

03 Order Processing

Orders are picked, quality-checked and packed within 1–3 working days of confirmation. Orders placed after 4 PM, on a Sunday or on a public holiday begin processing on the next working day.

Cash on Delivery orders may need a short verification call or message before they are packed, so please keep the phone number on your order reachable. Processing can take longer during festive periods, large sales and new launches — we always flag this on the website when it applies.

04 Delivery Timelines

Once dispatched, delivery usually takes 3–7 working days depending on your location:

1. Indore and Madhya Pradesh — typically 2–4 working days.
2. Metros and major cities — typically 3–5 working days.
3. Other cities and towns — typically 5–7 working days.
4. Remote, hilly, island and North-Eastern regions — typically 7–12 working days.

All timelines are estimates, not guarantees, and are counted in working days from dispatch rather than from when the order was placed. Any delivery date shown at checkout or in a tracking link is the courier's own projection and can move.

05 Shipping Charges

Shipping is free on all prepaid orders above ₹499. The threshold is calculated on the order value after any discount or coupon has been applied, not on the listed price.

For orders below ₹499, a flat shipping charge is shown at checkout before you pay. Cash on Delivery orders may carry an additional handling fee regardless of order value. Shipping charges, once an order has been dispatched, are not refundable except where the entire order is returned because of our error.

06 Cash on Delivery

Where available, Cash on Delivery is offered on selected pin codes and up to a maximum order value shown at checkout. It may not be available on combos, offers or high-value orders.

Please keep the exact amount ready, as many delivery agents cannot provide change and some accept UPI at the door while others do not. Repeatedly refusing COD parcels may lead us to restrict this option on your account and offer prepaid payment only.

07 Courier Partners

We work with established courier and logistics providers, and choose the partner for each shipment based on your pin code, order weight, payment method and serviceability.

We are unable to accept requests for a specific courier. Once a parcel is handed over, delivery is carried out by the courier under their own operating procedures, and we follow up with them on your behalf whenever something needs attention.

08 Tracking Your Order

As soon as your order is dispatched, we send the tracking link and AWB number by email, SMS or WhatsApp. It is also available under "My Orders" in your account.

Tracking can take up to 24 hours to start updating after dispatch, and it may not refresh every day while the parcel moves between hubs. A gap of a day or two in the scan history is normal and does not mean the parcel is lost. If tracking has not moved for 4–5 working days, write to us with the order number and AWB and we will take it up with the courier.

09 Delivery Attempts

Couriers generally make two to three delivery attempts, and usually call or message before arriving. Please keep your phone reachable, and reply promptly to any message from the courier.

If delivery cannot be completed after the permitted attempts, the parcel is returned to us as an RTO shipment, and the outcome is handled as described in section 14. Where an OTP is required at delivery, it is sent to the phone number on your order — please share it only with the delivery agent at your door.

10 Address Changes

Please double-check your address, landmark and pin code before paying, as an incomplete or incorrect address is the most common cause of a delayed delivery.

We can usually change the address only before dispatch. Once a parcel has left our facility, changes depend entirely on the courier and often are not possible; where they are, the courier may charge a diversion fee. Contact us as early as possible with the correct details.

11 Packaging

Our products are glass, aluminium and FSC-certified paper, and are packed with protective inner material inside a sealed outer carton to survive transit.

In line with our sustainability commitments, we use minimal plastic and prefer recyclable, biodegradable and compostable materials. Outer cartons are plain and unbranded where required by the courier, and we do not include a printed invoice in the parcel unless you ask — your GST invoice is emailed to you.

12 Receiving Your Parcel

Please check the outer packaging before accepting delivery. If the carton is torn, wet, crushed, opened or the seal is broken, you may refuse it and tell us the same day.

We strongly recommend filming an unboxing video from the sealed state onwards. It is the single most useful piece of evidence for a damage or shortage claim, because it settles when the damage occurred. Any transit damage, leakage, shortage or wrong item must be reported within 48 hours of delivery so we can raise a claim with the courier while it is still possible — see our Return & Refund Policy.

Risk in the goods passes to you once the parcel has been delivered and accepted.

13 Delays & Lost Parcels

Delays can happen for reasons outside our control — weather, floods, strikes, local restrictions, festive volumes, courier hub congestion or an incorrect address. We are not liable for such delays, but we will always chase the courier and keep you updated.

If a parcel is marked delivered but you have not received it, tell us within 48 hours and we will open an investigation with the courier. Where a shipment is confirmed lost in transit, we will send a free replacement or issue a full refund, once the courier's investigation concludes — usually within 7–15 working days of it being raised.

14 Refused & Returned Parcels

If a parcel comes back to us because the address was wrong or incomplete, because nobody was reachable after the permitted attempts, or because delivery was refused without a valid reason, we refund the product value but may deduct the forward and return shipping charges actually incurred.

If you would like the order re-shipped instead, we can do that once fresh shipping charges are paid. COD handling fees are not refundable.

15 Split Shipments

Occasionally an order ships in more than one parcel — for example when items are packed differently, or when one product is temporarily out of stock.

You will receive a separate tracking link for each parcel, and they may arrive on different days. You are not charged extra for a split shipment. If a product cannot be shipped at all, we refund that item and dispatch the rest.

16 Bulk & Partner Orders

Wholesale, distributor, salon, clinic and corporate gifting consignments are dispatched within 3–5 working days of payment confirmation, subject to stock, and freight is quoted separately based on order value and destination.

Trade consignments should be checked at the time of delivery, with any shortage or transit damage reported within 48 hours along with photographs of the outer packaging. Details are on our Partner With Us page.

17 International Orders

We do not ship outside India at present. Any customer outside India who would like our products can write to us and we will let them know when international shipping opens.

Please do not use a freight-forwarding or parcel-consolidation address for an order, as we cannot support returns, damage claims or refunds on parcels once they leave the original delivery address.

18 Grievance Officer

If a shipping issue has not been resolved by our support team, you may escalate it under the Consumer Protection (E-Commerce) Rules, 2020 to:

Complaints are acknowledged within 48 hours and resolved within one month of receipt.

19 Contact Us

For any question about a shipment, write to us with your order number and AWB or tracking ID — that lets us check with the courier and come back to you in one reply.

Please do not send returns to this address unless our team has asked you to. Also see our Return & Refund Policy and Terms & Conditions.